By Episode 10 of Call Center Confidential, Christina Moran had become a legend.
Not just in Horizon Online, but across the entire BPO ecosystem. Her distorted voice—equal parts sarcasm and righteous fury—was now the unofficial soundtrack of every graveyard shift.
"Welcome back, mga ka-agent," she began one night, sipping lukewarm 3-in-1 coffee. "Tonight's episode: 'The Manager Who Thought Loyalty Was a Love Language.' Spoiler alert: he got slapped with a spoon."
The episode went viral.
Agents from Cebu, Davao, Makati, and even Dubai started sending in voice notes, emails, and memes. One agent reenacted her pantry confrontation with Mr. Ramil using sock puppets. Another wrote a spoken word poem titled "My Metrics Are High, But My Morale Is Low."
The podcast became a movement.
#InvertedNoseUprightMorals trended on local Twitter.
A TikTok challenge emerged: "Pretend to be your toxic manager for 30 seconds."
Someone even made a remix of her catchphrase:
"Thank you for calling Horizon Online, where your trauma is our KPI."
But not everyone was amused.
HR sent out a vague memo:
"We encourage open communication, but discourage anonymous slander. Please report concerns through proper channels, like our suggestion box that hasn't been emptied since 2019."
Raffy, the CEO, was furious. He called an emergency meeting, demanding to know who Agent X was.
"Find her," he barked, slamming his cigar into a paper cup. "And tell her we don't tolerate rebellion. We tolerate overtime."
Meanwhile, Christina kept recording.
Episode 12: "The CEO Who Smelled Like Regret"
Episode 14: "Delayed Salary, Delayed Humanity"
Episode 15: "Chismis as a Coping Mechanism: A Sociological Deep Dive"
Edward Callen, now fully onboard, began leaking internal memos. He sent her screenshots of budget cuts, salary delays, and a PowerPoint titled "How to Gaslight Your Employees Without Getting Sued."
Jacob, ever loyal, started printing out podcast transcripts and slipping them into lockers like underground literature.
The agents were waking up.
One night, Christina received a voice message from a single mom in Quezon City:
"I was about to quit. Then I heard your podcast. Now I'm fighting back. Thank you, Agent X."
She cried.
Not because she was sad. But because she realized something:
Her inverted nose had become a symbol.
Not of ridicule.
But of resistance.
And in a world where silence was the default setting, Christina had chosen to speak.
Loud. Clear. And with just the right amount of sarcasm.