There was once a woman who was almost perfect. 

There were only 2 problems: she comes from a poor family and she has an inverted nose.

Working in the BPO industry for 5 years, the 25 year old Cristina Moran has surpassed all of the expectations of the company she works with, being on top of the performance charts ever since her nesting period.

However, when she received an indecent proposal from her Operations Manager, everything started turning upside down; feeling violated, she started taking it up on higher management level but of course they wouldn't listen. Because of financial issues and her mother being sick, she had no choice but to endure working with the malicious eyes of her CEO keeping a close eye on her.

On top of this issue, she was torn between two lovers - Jacob, an old time friend from the training days who is also not well off in life, muscular due to his athletic nature. Was he smart? Yes, he was muscular.  And Edward - a pale skinned skinny guy who seems to glisten under the sunlight. Very intelligent but short tempered. Son of the CEO of Horizon Online. 


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"Thank you for calling Horizon Online high-speed technical support, my name is Tina, how may I help you?" almost sounding convincingly perky in spite of the storm she's been feeling inside; Cristina has always been resilient, and the hard worker amongst her peers.

She learned to cough and fake a cold every so often so that everyone will assume that she was sick. She needs to look ALWAYS sick.

*DING DONG*
The sound of the PA system echoed throughout the office

"ATTENTION PLEASE. MISS MORAN, MISS MORAN, YOU ARE TO REPORT TO THE CEO'S OFFICE AFTER YOUR CALL" the irritating feedback follows immediately after every announcement.

'What does that maniac want now?' Tina was worried sick.

As she entered the CEO's office, a throaty voice welcomed her inside.

"Cristina Moran, have a seat." his flabby face has been hardened throughout the years. His office smelled 70% alcohol and 30% cigar. 

Cristina, composing herself, trying not to puke, "You called for me sir?" she asked as polite as she could.

Raffy grinned, the cigar transferring to the side of his big mouth "We have a new rule in the office," one last puff of the cigar before putting it out, then he continued "Facemasks are now forbidden"

Just as Call Center Confidential was gaining traction, a bombshell scandal hit the BPO world like a dropped headset during peak hours.


An anonymous whistleblower—screen name "Agent Z"—leaked a confidential internal memo from another BPO giant, TitanTel, Horizon Online's biggest competitor.


Salary discrepancies between Filipino agents and their U.S. counterparts (Filipino agents earning 1/6th for the same workload). Forced overtime disguised as "voluntary team-building." A secret "Attractiveness Score" used by management to determine who got promoted to client-facing roles.


Christina covered the scandal in a special podcast episode titled:


"Beauty Metrics and Broken Morals: The TitanTel Files"


She interviewed anonymous agents from TitanTel who shared horror stories:


One agent was told to wear more makeup "to boost morale." Another was denied promotion because her "energy didn't match her face." A male agent was told to flirt with clients to "build rapport."


News outlets picked it up. Labor groups started organizing. Even Edward Callen forwarded the episode to his father with the subject line:


"This is what happens when you hire managers who think HR stands for 'Hot Ratings.'"


Raffy didn't respond. But the next day, Horizon Online quietly removed its "Employee of the Month" wall and replaced it with a motivational poster that read:


Meanwhile, Christina's inbox overflowed.


"I work at TitanTel. Everything you said is true."


"Can you do an episode on how to survive a toxic team lead with a God complex?"


She realized her podcast wasn't just entertainment.


And the scandal had opened a floodgate.


Because when one company's secrets spill, others start sweating.


And Christina Moran, with her inverted nose and upright morals, was just getting started.


Would you like to continue with Chapter 9: The Boardroom Showdown next, where Christina and Edward confront the Horizon execs? Or add another subplot—like a rival podcast trying to discredit her?


Chapter 9 - Viral Scandal – The Horizon Leak