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Chapter 11 - The Nose Knows

The day after the boardroom showdown, Horizon Online was unusually quiet.

The motivational posters had been taken down. The pantry microwave had finally been cleaned. And Mr. Ramil's nameplate had mysteriously vanished—rumored to have been repurposed as a coaster in the janitor's lounge.

Christina Moran walked into the office like a woman reborn.

Her inverted nose pointed proudly toward the ceiling, as if sniffing out injustice before it even clocked in. Her headset dangled from her shoulder like a badge of honor. Her steps were confident, her aura magnetic, and her coffee? Finally hot.

She had declined the promotion. She had exposed the rot. She had become a legend.

And now, she was leaving.

Not in shame. Not in silence. But in style.

Her final podcast episode dropped that morning:

"Episode 20: The Nose Knows – A Farewell to Corporate Nonsense"

"To every agent who's ever cried in the pantry, laughed during a call, or faked a cough to avoid a meeting—this one's for you. You are not your metrics. You are not your headset. You are not your manager's fantasy. You are a warrior. With or without a nose that defies gravity."

The comments poured in.

"Thank you, Agent X."

"You made me feel seen."

"Your nose is my spirit animal."

Edward Callen met her at the lobby, holding a bouquet of ethically sourced flowers and a resignation letter of his own.

"I'm joining your consultancy," he said. "I want to work for someone who actually knows what empathy is."

Christina raised an eyebrow. "You sure? We don't serve quinoa."

He smiled. "I'll survive."

Jacob arrived next, carrying a box of her things and a Chickenjoy meal. "For the road," he said. "And also, I voted for 'neither' in the love triangle poll."

She laughed. "Smart man."

Outside, a banner hung across the street:

"Sexy Is a State of Mind. And Also, Pay Your Employees Fairly."

Christina looked up at it, her nose catching the breeze like a sail of rebellion.

She wasn't just leaving Horizon Online.

She was launching MORAN & CO., a consultancy for ethical BPO practices, fair wages, and zero tolerance for creeps. Her first clients? Former agents turned entrepreneurs. Her first rule? No memos. Just action.

As she stepped into her new office, her team cheered.

And somewhere, in a dusty corner of the internet, Call Center Confidential remained archived—ready to inspire the next agent who dared to speak up.

Because in the end, Christina Moran didn't just flip the script.

She inverted the whole damn system.

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