Gu'er glanced at Li Zhi, and he shook his head. He'd never heard this voice before; it must be someone he didn't know.
They walked over to the crowd. A number of people were gathered, murmuring and watching the spectacle. There were shoppers and sales clerks among them.
"Ladies, if our sales clerk truly said something inappropriate, we will have her apologize to you and deal with the matter seriously. But first, we need to investigate and confirm what happened. We hope you can cooperate with us. Let's go to my office so we can get this straightened out. Once we've investigated, if we are at fault, we will absolutely take responsibility and give you a satisfactory resolution. But for now, could you please refrain from shouting and causing a scene? This is a department store, and we have a business to run. What do you say?"
