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Because the hotel is located in the busiest commercial center of Los Angeles, primarily catering to business people, many successful business elites from Los Angeles prefer to choose this place for negotiations. Thus, the hotel is concerned about leaking guests' whereabouts and has not installed surveillance in certain areas.
Sienna Thornton and her group successfully entered the hotel, only to get stuck in the elevator.
The floor Zane Forrester was staying on was the executive level, and without a special access card, you couldn't even access the elevator. The male lawyer devised a plan to disguise himself as a tenant and book a room on the same floor.
