Upon hearing Jiangli's words, the head of the customer service department responded politely, "We understand that in emergencies, people may forget certain things, and later on, their brain might fill in the gaps, believing they did them. It's a misunderstanding, and resolving it is all that matters. We also hope that the patient and their family can understand our work."
Wei Qingran hurriedly said, "Yes, yes, we made a mistake this time, and I'm glad we've cleared it up. Thankfully, this matter didn't escalate, and we managed to keep it under control, don't you agree?"
The head of customer service shared this sentiment; after all, Song Wenjun is a big star, and they didn't want the incident to become public.
With rumors swirling, it's hard to ensure that the story remains unaltered or free from exaggeration.
Moreover, just as Wei Qingran mentioned, this issue hadn't blown up.
