Gu Yongjie continued, "For major clients—for instance, those who spend over three thousand yuan a month at White Wing—we still offer no-questions-asked returns, even if the return affects the product's resale."
After hearing this, Bai Lu nodded repeatedly, taking the information to heart.
"Regarding the malicious abuse of the no-questions-asked return policy I mentioned, in such cases, we must stand firm. For example, if someone makes no-questions-asked returns for several days in a row and their monthly spending is very low, we will deem it a malicious return!"
"In such situations, we will reject even their legitimate returns and find reasons to claim they have affected the product's resale," Gu Yongjie explained.
"What if they persist and won't let it go?"
"Generally, we report it to the authorities. People who make malicious returns are usually a bit scared; they have guilty consciences, don't they?" Gu Yongjie said with a smile.
Bai Lu nodded silently.
