Du Heng pointed to the consultation room nearby and said, "How about this? Let's go to the consultation room, sit down, and talk slowly. Let me understand what's going on, alright?
"If it's my mistake or the hospital's, we will certainly admit it and actively offer compensation.
"If it's not our mistake, then we'll actively investigate the cause to find the real problem.
"After all, we're standing in this corridor. No matter how fiercely you scold me, if we don't clarify the issue, the problem won't truly be solved."
Doctor Ma, who had emerged upon hearing the commotion, had already subtly positioned himself between Du Heng and the woman. Hearing Du Heng's words, he also quickly advised in a soft voice, "Madam, let's go to the office. We can calmly explain things there, and that's how we can solve the problem."
