"To understand the scope of work in the Quality Control Office, you must first know what we do. The hospital has two departments responsible for the control of medical quality: the Medical Department and the Quality Control Office. The Medical Department acts like a coach for medical staff and clinical departments. It provides guidance to clinical departments on how to perform specific diagnostic tasks and improve service quality."
This kind of perspective was something Zhou Can heard for the first time.
However, on closer thought, the Medical Department does act somewhat like a coach. It not only helps clinical departments handle disputes between doctors and patients but also sets specific requirements in clinical operations, guiding medical staff to operate in compliance.
