"I have a mall under my banner, do you know how our customer service personnel resolve complaints?" Zheng Xu said to Chen Xiaoqian.
"I don't want to know."
"But I just want to say, when a problem arises and it's beyond customer service's authority to handle, and the customer is relentlessly making a fuss, the customer service manager will pretend to exhaust all possible ways to help the customer solve it, showing them a good attitude. In the end, even if it's unresolved, the customer feels satisfied mentally. Chen Xiaoqian, right now you are that customer service. Only, your customer is yourself. You're fighting with yourself."
She knew full well she couldn't leave Yu Minglang and felt she owed him too much, so she tried to stir up some matters, pretending she had tried her best. Actually, when you think about it, many people are fooling themselves.
But Qian just won't admit it.
