October 2030.
The first request that didn't fit any existing category came in on a Monday.
Hana noticed it because the routing system hesitated.
Not a bug. A pause.
The message sat between queues, not tagged as service, not training, not compliance, not procurement. Just a blank space where intent usually declared itself.
She opened it.
Sender: Biomedical Operations — Regional Network, Northern Europe
Subject: Clarification Request — Use Beyond Original Scope
The body was careful.
We are not requesting feature expansion. We are not requesting threshold modification. We are not requesting expedited delivery.
We are requesting guidance on how to use Autodoc as part of post-incident review when no refusal occurred.
Hana read it twice, then leaned back in her chair.
That was new.
She walked it straight to Timothy instead of forwarding it.
