August 2030.
The first messages from users didn't go to marketing.
They didn't go to sales either, because TG MedSystems still didn't have a sales team in the way other companies did. The messages went to service channels, tagged under operational categories, routed through Hana's intake filters, and then pushed to the people who could act.
The first one arrived from a hospital that had been live for twelve days.
No letterhead. No praise. Just a ticket.
Category: Workflow interferenceSeverity: LowSubject: Autodoc refusing sessions after shift change
The body was short.
We're seeing refusals between 19:00–20:00 when the evening shift takes over. Calibration checks were completed at 18:30. Please advise.
Hana read it once, then forwarded it to Maria and Jun with a note.
Field pattern. Not urgent. But real.
Maria didn't answer with a paragraph.
She picked up the phone.
